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Legal Notice

OLEA MONTE'S ACCOMMODATION AND AGENCY CONDITIONS

Dear Guests, Olea Monte D.O.O. (referred as Olea) is active in the brokerage of holiday accommodation offers from accommodation providers and private landlords (referred as "Hosts") in Montenegro. The following terms and conditions will form part of the accommodation contract concluded between the guest and the host upon booking and in addition to the statutory provisions, regulate the contractual relationship between the guest and the host and any brokerage activities of Olea Monte.

Position of Olea, Scope of Application of these Guest Accommodation Terms and Conditions Olea acts as an agent and, if requested and on behalf of the accommodation provider/private landlord, assumes the role of vacation property manager and on-site guest support. Olea is not liable for the host's information regarding prices and services, or for services or service disruptions with regard to the services to be provided by the host. Any liability of Olea arising from the brokerage agreement remains unaffected. These guest accommodation and brokerage terms and conditions apply, to the extent legally valid, exclusively to bookings made through Olea Monte and the booking channels offered by it (telephone, email, internet). The host reserves the right to agree on different guest accommodation terms and conditions or other deviating or supplementary agreements with the guest in individual cases.

Conclusion of contract The following applies to all booking types: The basis of the host's offer and the guest's booking is the description of the accommodation and the additional information in the booking basis, provided that this is available to the guest at the time of booking. In accordance with legal regulations, there is no right of withdrawal for guest accommodation contracts. The following applies to bookings made verbally, by telephone, in writing, or by email: By making a booking, the guest makes a binding offer to the host to conclude the guest accommodation contract. The contract is concluded upon receipt of the host's declaration of acceptance (booking confirmation) by the guest. If the host submits a special offer to the guest at their request, this constitutes, notwithstanding the above provisions, a binding contractual offer from the host to the guest, unless this is non-binding information about available accommodations and prices. In these cases, the contract is concluded without the need for a corresponding confirmation from the host if the guest accepts this offer within a period specified in the offer, without restrictions, changes, or extensions, by means of an express declaration, a down payment, a final payment, or use of the accommodation. For bookings made online, the terms and conditions of the respective booking portal apply to the conclusion of the contract: By clicking the "Book with payment" button, the guest makes a binding offer to the host to conclude the accommodation contract. The transmission of the contractual offer by clicking the "Book with payment" button does not constitute a claim by the guest to the conclusion of an accommodation contract in accordance with their booking details. The contract is concluded upon receipt of the booking confirmation by the guest. If the booking confirmation is issued immediately after the guest has completed their booking by clicking the "Book with payment" button and the booking confirmation is displayed on the screen (real-time booking), the accommodation contract is concluded upon receipt and display of this booking confirmation by the guest. Prices and Services The prices stated in the booking basis (host's offer, internet) are final prices and include statutory taxes and all additional costs, unless otherwise stated. Final cleaning, resort tax, and fees for consumption-based services (e.g., electricity, gas, water, firewood) and for optional and additional services (e.g., laundry package, breakfast service, transfer, rental car, etc.) that are only booked or used on-site may be charged separately and shown. The services owed by the host are determined exclusively by the content of the booking confirmation, the information about the accommodation and the host's services in the booking basis, and any additional agreements expressly made with you. Payment Terms The due dates for the deposit and final payment are based on the agreement made between the guest and the host and noted in the booking confirmation. If no specific agreement has been made, the entire accommodation price, including fees for incidental costs and additional services, is due and payable to the host at the beginning of the holiday stay. Payments in foreign currencies or by credit card are not accepted. Payments on arrival are only possible in cash or via paypal.. If the guest fails to make an agreed payment or does not make it in full within the specified period despite a reminder from the host setting a reasonable deadline, the host is entitled, provided that the host is willing and able to provide the contractual services and provided that the guest has no statutory or contractual right of set-off or retention, to withdraw from the contract with the guest and demand cancellation costs from the guest in accordance with these terms and conditions if the guest is responsible for the default in payment. OLEA MONTE'S ACCOMMODATION AND AGENCY CONDITIONS (06/25) 1 Arrival and Departure The guest must arrive at the agreed time, unless otherwise agreed, by 8:00 PM at the latest. For later arrivals: The guest is obligated to notify the host by 6:00 PM at the latest, or at the agreed arrival time, if they will be arriving late or, for stays of several days, if they do not wish to occupy the booked accommodation until a subsequent day. If notification is not provided within the agreed timeframe, the host is entitled to re-book the accommodation. For the period of non-occupancy, the provisions regarding cancellation or non-arrival of the guest in these Terms and Conditions of Accommodation apply accordingly. For occupancy periods during which the guest does not use the accommodation due to late arrival, the provisions regarding cancellation or non-arrival of the guest in these Terms and Conditions of Accommodation apply accordingly. The guest is not obligated to make any payments to the host for such occupancy periods if the host is contractually or legally liable for the reasons for the late arrival or non-occupancy. The guest's accommodation must be vacated at the agreed time, unless otherwise agreed, by 11:00 a.m. on the day of departure at the latest. If the accommodation is not vacated on time, the host may demand an appropriate additional fee. The host reserves the right to assert claims for further damages. A right to use the facilities of the host's accommodation after 11:00 a.m. on the day of departure only exists if the host has provided general notice to this effect or if an agreement has been made with the host in a specific case. Cancellation and No-Arrival In the event of cancellation or no-arrival by the guest, the host remains entitled to payment of the agreed price of the stay and all fees for additional services. The following cancellation conditions apply: Up to 45 days before arrival: 10% of the overnight price, but at least a €50 processing fee. 44 - 30 days before arrival: 25% of the overnight price. 29 - 8 days before arrival: 75% of the overnight price. No-show - 0 days before the start of the rental period: 100% of the rental price. If the rental property can be re-rented, the guest will be charged a processing fee of 10% of the rental price, but at least a €50 processing fee. This does not apply if the host has granted the guest a free right of cancellation in the individual case according to the booking confirmation and the host receives the guest's cancellation notice within the deadline. The host must, within the scope of their normal business operations, make every effort to find alternative uses for the accommodation, without obligation to make any special efforts, and taking into account the special nature of the booked accommodation (e.g., non-smoking rooms, family rooms). Upon reoccupancy, the host must offset this savings against the guest's cancellation costs. Guests are strongly advised to take out travel cancellation insurance. Cancellations or non-appearances of bookings made through Olea Monte must be addressed exclusively to the booking office. Unless otherwise agreed, the accommodation may only be used by the guest for whom it was booked. Occupancy by other guests, in particular subletting, and in the case of commercial clients, in particular the transfer of accommodation quotas, is not permitted. Rights and obligations of the guest The guest is obligated to use the accommodation and its facilities, as well as all facilities of the host itself, if available (e.g., swimming pool and sauna), only as intended, in accordance with the terms of use, and with care. The guest is obligated to comply with any house rules or regulations that have been communicated to them or for which they had a reasonable opportunity to become aware based on corresponding notices, and to treat the accommodation and its furnishings, and any other facilities of the host, with care. Damage to the accommodation, furnishings, or equipment must be reported to the host immediately by the guest. The guest is liable for damage caused negligently or intentionally and must pay for repairs or replacement of the damaged item accordingly. The guest is obligated to immediately notify the host of any defects or disruptions and to demand remediation. If the guest negligently fails to notify the host of the defects, the guest's claims against the host may be waived in whole or in part. The guest may terminate the contract only in the event of significant defects or disruptions. The guest must first set a reasonable deadline for the host to remedy the defect when notifying the host of the defect, unless the remedy is impossible, is refused by the host, or immediate termination is objectively justified by a special interest of the guest that is recognizable to the host, or if the continuation of the stay is objectively unreasonable for the guest for such reasons. The host may terminate the accommodation contract without notice if the guest, despite a warning from the host, persistently disrupts the host's operations or the execution of the stay, or if the guest behaves in such a way that breaches the contract that immediate termination of the contract is justified. If the host terminates the contract, the provisions of the section "Withdrawal and Non-Arrival" apply to the host's claim for payment. OLEA MONTE'S ACCOMMODATION AND AGENCY CONDITIONS (06/25) 2 Bringing and keeping pets in the accommodation is only permitted if there is an explicit agreement to this effect, provided the host provides for this option in the advertisement. Within the scope of such agreements, the guest is obligated to provide truthful information about the type and size of the pet. Violations of this may entitle the host to terminate the accommodation contract without notice. As a foreign visitor in Montenegro, the guest is obligated to register at the tourist information office within 24 hours and to pay the mandatory tourist tax. Limitation of Liability The host's liability under the accommodation contract according to Section 536a of the German Civil Code (BGB) for damages that do not result from injury to life, body, or health is excluded, unless they are based on an intentional or grossly negligent breach of duty by the host or a legal representative or vicarious agent of the host. The host is not liable for service disruptions in connection with services that are clearly only arranged for the guest during the stay as third-party services (e.g., excursions, admission tickets, tickets for transportation services, sporting events, theater visits, exhibitions, etc.). The same applies to third-party services that are already arranged together with the accommodation booking, provided that they are expressly identified as third-party services in the advertisement or booking confirmation. The host is liable without limitation if the damage results from the breach of a material obligation, the fulfillment of which is essential for the proper execution of the contract or the breach of which jeopardizes the achievement of the contract's purpose, or if the damage results from injury to life, limb, or health. Furthermore, the host's liability is limited to damages caused intentionally or through gross negligence by the host or his or her vicarious agents. The host is not liable for service disruptions in connection with services that are clearly only arranged for the guest during the stay as third-party services (e.g., excursions, admission tickets, tickets for transportation services, sporting events, theater visits, exhibitions, etc.). The same applies to third-party services that are already arranged together with the accommodation booking, provided that they are expressly identified as third-party services in the advertisement or booking confirmation. The host is liable without limitation if the damage results from the breach of a material obligation, the fulfillment of which is essential for the proper execution of the contract or the breach of which jeopardizes the achievement of the contract's purpose, or if the damage results from injury to life, limb, or health. Furthermore, the host's liability is limited to damages caused intentionally or through gross negligence by the host or his or her vicarious agents. The host is not liable for service disruptions in connection with services that are clearly only arranged for the guest during the stay as third-party services (e.g., excursions, admission tickets, tickets for transportation, sporting events, theater visits, exhibitions, etc.). The same applies to third-party services that the host arranges together with the accommodation booking, provided that they are expressly identified as third-party services in the advertisement or booking confirmation. Law & Jurisdiction The contractual relationship between the guest or client and the host or Olea is governed exclusively by Montenegrin law. The place of jurisdiction for any legal action is the registered office of the host.

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Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

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Data Collected

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Below you will find the legal basis for processing personal data, as required by Article 6(1) GDPR.

Article 6 Paragraph 1 Letter a GDPR

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European Union

Retention period
The data will be deleted as soon as it is no longer needed for processing purposes.

Transfer to third countries
Worldwide

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Alphabet Inc., Google LLC, Google Ireland Limited

Here you can find the data processor's privacy policy:

https://policies.google.com/privacy?hl=de

Here you can find the data processor's cookie policy:

https://policies.google.com/technologies/cookies?hl=de

Here you can find the option to object to data processing by this processor:

https://safety.google/privacy/privacy-controls/

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This is a video player service.

Data Controller

Google Ireland Limited

Google Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data Purposes

This list outlines the purposes of data collection and processing. Consent is valid only for the specified purposes. The collected data may not be used or stored for purposes other than those listed below.

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Technologies Used

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Cookies (if "Privacy Enhanced Mode" is not enabled)

Data Collected

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IP Address
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Device Information
Videos Viewed

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The legal bases for processing personal data pursuant to Article 6(1) GDPR are listed below. Article 6 Paragraph 1 Sentence 1 Letter a GDPR
Place of processing

European Union

Retention period

The data will be deleted as soon as it is no longer needed for the purposes of processing.

Transfer to third countries

Worldwide

Data recipients

Alphabet Inc. Google LLC Google Ireland Limited

Click here to read the data processor's privacy policy: https://policies.google.com/privacy?hl=de

Click here to read the data processor's cookie policy: https://policies.google.com/technologies/cookies?hl=de

Click here to opt out of this data processor for all domains: https://safety.google/privacy/privacy-controls/

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies to analyze how you use this website.

The information generated by the cookie about your use of this website (e.g., page views, time spent on the site, browser used) is generally transmitted to and stored on Google servers. This may also involve the transfer of data to servers of Google LLC in the USA.

We use Google Analytics only with your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Your IP address is anonymized, so that it cannot be directly linked to you.

You can withdraw your consent at any time via the cookie settings of this website with effect for the future. Further information on how Google handles user data can be found in Google's privacy policy.

Click here to change your cookie settings.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

This Privacy Policy is effective as of 2015-01-20

Legal Notice

Olea Monte D.O.O.

Nišice B.B. - Dobra Voda

85000 Bar

info@olea-monte.com

Responsible for content:

Olea Monte D.O.O.

Managing Director: Sophia Schramek

1. Copyright

Texts, images, graphics, and the design of this website are protected by copyright. They may only be used for private and personal purposes. Reproduction or use of these pages or parts thereof in other electronic or printed publications, as well as their publication, is only permitted with our consent. This consent will be granted upon request by those responsible for the content. Furthermore, texts, images, graphics, and other files may be subject, in whole or in part, to the copyright of third parties. Those responsible for the content will also provide you with more detailed information about the existence of possible third-party rights.

2. Website Content

We have compiled and reviewed all information provided on this website to the best of our knowledge and belief. However, we cannot guarantee that the information provided is always up-to-date, accurate, complete, and available. No contractual relationship is established with users of this website. Web pages bearing a name reflect the views and knowledge of the respective individuals.

Olea Monte D.O.O. is not liable for damages arising from the use of this website. We are not liable for damages caused by malware when accessing or downloading data, or when installing or using software.

3. External Links / Third-Party Content

External links to third-party websites are distinct from our own content. When initially linking to these websites, we reviewed the third-party content to determine whether it could have civil or criminal consequences. However, since we do not continuously monitor the content for changes, we assume no responsibility for it. We declare that we have no influence on the design and content of the linked pages. Therefore, we expressly distance ourselves from all content on all pages linked from our website and do not adopt this content as our own. This disclaimer applies to all links displayed on our homepage as well as to all content on the pages to which the banners, buttons, and links visible on our website lead. The respective provider of the linked page is liable for illegal, incorrect, or incomplete content and, in particular, for damages resulting from the use or non-use of third-party information.

4. Accommodation Booking

Olea Monte D.O.O. offers the option to book accommodations via its website through an external web integration. Olea Monte D.O.O. acts as an intermediary and manager of the vacation rentals. Therefore, a contract for the brokered or booked service is concluded exclusively between the guest and the respective vacation rental provider.

Image credits: Olea Monte D.O.O.

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